Introducing EnergySage’s Dispute Resolution Service

At EnergySage, we're dedicated to not only revolutionizing how homeowners learn about, shop for, and buy clean energy technologies, but also to ensuring their journey is smooth and worry-free. We're excited to announce a significant enhancement to our commitment to consumer protection: the launch of EnergySage's new Dispute Resolution Service.

As a marketplace, EnergySage takes seriously our commitment to vetting service providers, installers, and contractors before they are allowed to quote on our platform. Nevertheless, installing solar, heat pumps, EV chargers, and other clean energy tech can sometimes pose challenges when the experience doesn’t match expectations. We understand that occasional hiccups may occur between homeowners and the providers they choose through our marketplace. Our goal with the Dispute Resolution Service is simple yet crucial: to provide peace of mind and support throughout your solar journey, from the beginning of your shopping journey to post-installation.

When you choose a provider on EnergySage, if there is a conflict, we’ll help make it right. Whether you're on the verge of signing a contract or have completed installation on your project, our dedicated Energy Advisors are here to assist in resolving any issues that may arise between you and your chosen installer. Acting as an impartial third party, EnergySage aims to facilitate constructive dialogue and find mutually agreeable solutions swiftly and effectively.

At the heart of EnergySage is our commitment to put homeowners first, which you can read in our Consumer Protection Pledge. By offering this new Dispute Resolution Service, we reinforce our promise to make clean energy shopping as straightforward and stress-free as possible. Your decision to go with EnergySage means not only investing in sustainable energy but also gaining assurance that we have your back every step of the way.

Installers partnering with EnergySage also benefit significantly from this initiative. It isn’t uncommon that challenges can arise when working to deliver exceptional service to homeowners. When that happens, the EnergySage team serves as a trusted intermediary, facilitating resolution and allowing you to focus on your core expertise—delivering high-quality installations.

By introducing this service, EnergySage contributes to elevating industry standards. Smooth dispute resolution not only fosters positive homeowner experiences but also promotes installer satisfaction and industry credibility. It's a win-win scenario where everyone involved in home electrification benefits from reduced stress and enhanced confidence.

If you encounter any challenges or have any concerns with your project, reach out to your Energy Advisor or email us at solarteam@energysage.com. Our team will do everything we can to assist you in finding a resolution.

At EnergySage, we're not just about driving clean energy adoption; we're about ensuring your journey is bolstered by exceptional consumer protection measures. Our new Dispute Resolution Service is a testament to this commitment. Whether you're a homeowner looking to install solar or other clean energy solutions or an installer striving to deliver the best service possible, EnergySage is your partner in achieving a seamless and rewarding experience.

Let's power a brighter future, together.