Empowering National Grid customers through solar education

In 2016, National Grid joined forces with EnergySage, the leading home electrification marketplace, to create a trusted platform for customers to explore solar solutions. Providing National Grid customers with objective and transparent information, educational content, comparison tools, and free estimates from vetted local solar installers.

Since launch, we have expanded to provide Community Solar Marketplace solutions as well as Small to Medium Business support to expand resources to renters and business owners.

“In this partnership with EnergySage we were able to create a portal to bring the ecosystem together and that’s where the utility became a true, trusted advisor," said Gregory Knight former Chief Customer Officer, National Grid.

Comprehensive marketplace solutions

Customers can compare quotes from vetted installers or upload an external quote, ensuring transparency and protection from predatory sales tactics.

Educational tools and resources

Solar calculator and branded marketplaces help guide informed decisions, integrating seamlessly with the National Grid experience.

Program analytics

Real-time insights into program performance and customer engagement for data-driven optimization.

Concierge support

Unbiased guidance from expert Energy Advisors fully supports customers and improves satisfaction.

National Grid’s Solar Marketplace program won the 2020 Best Practices in Customer Engagement award from the Smart Energy Consumer Collaborative (SECC). This recognition underscores our shared commitment to enhance customer satisfaction.