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Enphase Energy

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2.5
Reviews
EnergySage Rating
2.5
EnergySage Reviews
EnergySage Rating

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About Enphase Energy

Overview

Enphase Energy, a global energy technology company based in Fremont, CA, is the world's leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. The company revolutionized the solar industry with its microinverter-based technology and builds all-in-one solar, battery, and software solutions. Enphase has shipped more than 36 million microinverters, and approximately 1.5 million Enphase-based systems have been deployed in more than 130 countries.
Year Established
2006

Services Offered

  • Manufacturing
  • Solar Repair & Maintenance

Associated installers

  • Over 3,000 active installers nationwide

Workmanship Warranty

North America -- 25 years
Europe -- 20 years
United Kingdom -- 20 years
Australia and New Zealand 10 years

Certifications

ISO 9001:2008 for Quality Management Standards
ISO 14001:2009 for Environmental Management Standards

Industry Certifications

  • The American Solar Energy Society
  • Solar Energy Industries Association

What Customers Are Saying

Ratings & Reviews

2.5
130 reviews
2.5
Average Rating 130 review(s)
Response
2.5
Quality
3.0
Value
3.0
Service
2.5
Leave a Review
Left hanging

Last week I went thru troubleshooting with tech support for a panel not producing electricity. I spent quite some time troubleshooting , the tech passed along the info to the engineers in another department. My setup uses iq6plus microinverters. They sent me an iq6plus-7plus as my replacement. It would not work. This is what they were troubleshooting. The engineers said that my gateway does not support a mix of iq6plus and iq6plus-7plus so they were going to send me a new gateway..this happened on a Friday, on Tuesday I called to get an update only to find out it had been cancelled. Nobody notified me or anything. The warranty ended in 2022 was the reason. My argument was they were unable to send me a iq6plus as a replacement they should send me the gateway that supports it. After being on the phone for sometime I was told that the one they sent me was the same as the defective one just a different label. Thus was different from what the engineer from the previous call said along with the iq6plus-iq7plus consuming more power than the iq6plus. Now I am back to square one with a non working panel and/or microinverter. All my other posts with iq6plus work perfectly.

Posted by Damianaviles1 on Apr 10, 2025
Excellent customer service

Enphase Microinverters are useful and the whole onboarding process is simple and easy. Overall had a great experience.

Posted by subhasree3992 on Apr 09, 2025
Soporte

Agradecido con las personas de soporte que en varias oportunidades me han atendido en las labores de deteccion de fallas , logrando la resolucion en conjunto , para una mayor satisfaccion de atencion al cliente !

Posted by arnulfopernia7 on Apr 08, 2025
Software / firmware is flaky

The live status of the gateway through the web or phone app repeatedly fails and once failed it stays failed till a 60 minute service call fixes it. Without live status, I am unable to make informed decisions on when to use electrical power and use the array output. This has been going on since my system was installed 4 months ago and all that customer support will tell me is that they acknowledge a bug in the software/firmware and that there is no possible consumer remedy other than spend an hour plus on a support call each time. The time between failures on my last round was less than two weeks. They are unable to offer any solution, reason (other than admitting that they broke it when adding a new feature - why they cannot just roll back, I don't know...), or timeline to fixing it. It concerns me that a $30k system does not work properly and that their engineers cannot fix the bug, even after many months. Not a good indicator and I would recommend staying away till they improve their engineering game.

Posted by energysage on Apr 07, 2025
Best Customer Support I’ve Seen

I did a lot of research before buying a home solar system, but there are some things that are hard to find out. One of them is what kind of user experience other people are having. Our Enphase system has been reliable, but the times we have needed help from Enphase, they have been Johnny on-the-spot. Unfortunately, our installer closed their solar business. While they are still supposed to provide support, they have been little to no help. So I call the Enphase support number, and I always get someone who (1) recognizes who I am by my phone number, (2) has tools to look at my solar system and see what is going on, (3) seems well informed on how everything works & what options we have and (4) is able to get an answer from upper level support in minutes when the problem is complicated. One time, when I called, I got a guy in India who might as well have been have been a block a away. His English was excellent, and when he realized my problem needed on-site work, gave me a phone number for a guy who knew what needed to be done. Other times, support has been stateside, and the same quality. Our system may have prevented damage to our appliances when it cut us off the grid, because our utility had a problem resulting in excessive voltage. My neighbor’s induction cooktop fried, but he does not have an Enphase Smart Switch. Most of the time, the problem can be fixed remotely or by me following some instructions here, We love having a backup when grid power flickers or stops. The batteries cut in so fast, that we rarely know right away that power is out. The only exception is when only half of our grid goes down. Then the lights flicker. I have rated value as a 4 only because home solar is so expensive. We have bern very happy with the performance.

Posted by jpmorrise1973 on Apr 02, 2025
Fighting back against over priced energy bills

I had 26 panels placed on my roof in 3 different arrays, and immediately cut my bill in half. The Enphase system is So efficient, on a cloudless day, I produce over 7Kw. More than enough to run the AC in the summer. Soon to add storage, Can’t wait to give another review after I see how amazing it is then. Because Enphase has the capability to keep powering the house even in an outage, while the sun is shining, I recommend Enphase above Any other system.

Posted by jugmed on Apr 02, 2025

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