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Enphase Energy

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Homeowner Story: Comfort at home
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2.5
Reviews
EnergySage Rating
2.5
EnergySage Reviews
EnergySage Rating

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About Enphase Energy

Overview

Enphase Energy, a global energy technology company based in Fremont, CA, is the world's leading supplier of microinverter-based solar and battery systems that enable people to harness the sun to make, use, save, and sell their own power—and control it all with a smart mobile app. The company revolutionized the solar industry with its microinverter-based technology and builds all-in-one solar, battery, and software solutions. Enphase has shipped more than 36 million microinverters, and approximately 1.5 million Enphase-based systems have been deployed in more than 130 countries.
Year Established
2006

Services Offered

  • Manufacturing
  • Solar Repair & Maintenance

Associated installers

  • Over 3,000 active installers nationwide

Workmanship Warranty

North America -- 25 years
Europe -- 20 years
United Kingdom -- 20 years
Australia and New Zealand 10 years

Certifications

ISO 9001:2008 for Quality Management Standards
ISO 14001:2009 for Environmental Management Standards

Industry Certifications

  • The American Solar Energy Society
  • Solar Energy Industries Association

What Customers Are Saying

Ratings & Reviews

2.5
111 reviews
2.5
Average Rating 111 review(s)
Response
2.5
Quality
3.0
Value
2.5
Service
2.5
Leave a Review
System down, EnPhase wont come out for 6 days

My system is down after they did some preemptive maintenance according to them. The technician said the work was done and left the site. The next day they called me and told me he did not finish and he needs to come back but he cant make it for 6 days. I looked at my app and my system is NOT PRODUCING!! I called and asked for an earlier appointment and was denied. MAYBE they can get someone here on the fourth day IF they can approve overtime? WTH Enphase? These systems are very expensive, how can you leave your customer down for almost a week after YOU GUYS BROUGHT MY SYSTEM DOWN?!?!?! VERY UNHAPPY!!!

Posted by clintonedavis on Nov 12, 2024
They charged my account $140.00 over agreed price

This company is useless. They have 3 guys on their phones for 1 hour doing nothing and they over charge for what we had agreed up on over $140.00 extra. I am appalled DO NOT TRUST THEM!

Posted by sguillet920 on Nov 11, 2024
It was a mistake to install those solar panels

We are enthusiastic about all systems that help us to protect the environment. We are educated about topics that protect nature and environment and we make all efforts to be conscious about that and we teach all our family about that responsibility. That was the reason that we installed those panels, not only because of the protection of the environment, but because our expected interest to be less dependent of our energy provider the the Florida Power FPL. But it was a mistake. Installation without coordination, in the wrong place of our roof. They selected the side where all the trees of our neighbour are giving shade instead of West where there are no trees and there is full space. The installers destroyed our TV antenna and they left without notifying us and that make us to buy additional parts to install a new antenna in another place. There are no reduction in our dependence of FPL. In fact is higher, this month we paid 187 dollars to FPL (instead of 150) monthly and in ADDITION WE PAY 83 DOLLARS MONTHLY TO EMPHASE. DONT INSTALL SOLAR PANELS WITH THEM

Posted by marcomeneses on Oct 29, 2024
TERRIBLE Service Response Time

If it is working, it's good. However, my unit lost internet connection, and I've been working for many months to try and get it connected again without receiving money back for the power the solar is providing. This started first with them trying to guide me through fixing it myself, combined this took about 6 hours of my time--didn't work. I then struggled to get them to agree to repair the system and they finally put me in touch with a service tech that does not work for Empower (he was great). The tech was unable to repair and so responsibility shifted back to Enphase. I was quoted that this would take a couple days and it has been nearly a month again. All in all, I have been trying to get my unit fixed since March. IT IS NOW NEARLY NOVEMBER without progress updates!!

Posted by djtugaw on Oct 23, 2024
Super confused

I have seen a slight reduction in my electric bill, but I was sold on the fact that I wouldn’t get an electric bill anymore. The installers did a great job but one of them told me I was “under paneled” for a house my size, making me wonder if the salesman knew what he was doing. I monitor my production vs. consumption daily. There are days I produce more than I consume, so what happens to what I put back in?? And honestly, the reason I produce more than I consume is because I had to turn my AC way up and had to cut down doing laundry to once every two weeks. I’m not happy with this package. I don’t know why I’m still paying $140 a month for electricity on top of the bill I’m paying for the equipment. Not a good deal for me.

Posted by caseyw1969 on Oct 20, 2024
My new enphase installation

The installation went well it was fast, it was approved by oncor in a week maybe, Marcos Alves did a great job with coordinating everybody, I would text he responded immediately. Now my system is approved and working and saving money Marcos is very knowledgeable.

Posted by hrenteria1 on Oct 18, 2024

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Headquarters

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