SolarEdge Technologies
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What Customers Are Saying
Solaredge took my system inverter offline 1 month ago because it was failing after 6 years. The website says they shipped my RMA but gave me no tracking number or address where they sent it. Of course no human or chat can answer the phone to tell me anything. With 1 months of lost revenue (via energy to the PG&E Grid) and unable to get any information I guess the next thing is to see them in Small Claims Court.
I wish I was aware of all the bad reviews for this company. My system solar communication was discontinued by the network carrier, for 2 months. Meaning that my solar panels was not communicating to my electricity account. I was paying extremely high electricity bills, they do not refund me. As of now I'm still waiting for my new cellkit.
We started using SolarEdge in 2012 on our very first install and many subsequent installs to follow. About 3 years later the quality of their products started to decline. 12 years later I deeply regret having installed all the systems that we did. No exaggeration. Customer service is now HORRIBLE compared to what it used to be. The RMA process requires way too much and sometimes RMA'd parts can be shipped to the US Virgin Islands and sometimes they can't. I have no idea why it's different at different times. Unless there is a consistent and drastic shift in the service being given, I will NOT be recommending this company to anyone and I apologize to everyone we recommended them to in the past. It really is a shame.
I had to talk to five different people to get an answer to my question and have an extremely simple issue resolved. They waste your time, give no direction, and just tell apologize instead of solving the problem. Stay away.
Coming from a contractor that installs solar edge systems according to plans (as I would NEVER put these systems in voluntarily) this is the WORST modern company you can buy from. Their products are absolute junk, I personally am constantly replacing inverts, inverter heads, optimizers, etc, on the sites I maintain. Nothing ever lasts. Everything I do is done according to their specs yet there’s always an issue.
I have used this app for about 5 years and yesterday, somehow the new version of the app loaded onto my system - It is simply put terrible. can I get a copy of the old App ? This one is a huge step backwards. The problems start just trying to log-in. It is multiple steps now and No, I am not a robot. Once in the app, the local weather appears and covers the whole screen. This app is supposed to be about the inverter not a weather for a forecast. The are no set-up option in the app so it always defaults to information I don't want. I have to go through and change the settings each time to get the information I am looking for. This is a complete waste of time and just shows this company is only interested in selling. The app is simply junk now.
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power consumption goes up when exporting
Location
Headquarters
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700 E Tasman Dr,
Milpitas, CA 95035
United States700 E Tasman Dr,
Milpitas, CA 95035
United States
