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Sunnova Energy

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4.5
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About Sunnova Energy

Overview

Sunnova is a leading national residential solar company trusted by over 247k+ homeowners. We believe in delivering unparalleled service, providing more choices and access to clean, affordable and reliable energy with customized options to fit any home and budget. Sunnova has one simple mission: To power energy independence so that homeowners have the freedom to live life uninterrupted®. Founded in Houston, TX in 2012, Sunnova started its journey to create a better energy service at a better price. Driven by the changing energy landscape, technology advancements, and demand for a cleaner, more sustainable future, we are proud to help pioneer the energy transition.
Reasons Why You Should Work With Us

  1. A better energy service at a better price

  2. 25 Year Service Protection

  3. Local expertise backed by national support

We speak

English; Spanish

Whether you are looking to reduce energy costs or safeguard your home from power outages, we provide options to fit your needs. Sunnova Home Solar Service: Go solar with Sunnova! Take control of your home energy costs and gain energy independence by producing your own clean, renewable, solar energy to power your home - right from your rooftop. Sunnova SunSafe® Home Solar + Battery Storage Service: Enjoy the freedom to live life uninterrupted®. Get resilient backup power and increase your energy independence with our Sunnova SunSafe® solar + battery storage service.

Services Offered

  • Financing
  • Solar Repair & Maintenance

Workmanship Warranty

25 Year Best-in-Class Warranty
With our Sunnova Protect™ Warranty, we cover your solar system for 25 years, including covering out-of-pocket expenses and coordinating repairs and maintenance. Limitations apply.

Licenses

Sunnova is licensed in every state we service.

Industry Certifications

  • Better Business Bureau
  • North American Board of Certified Energy Practitioners
  • Solar Energy Industries Association

Manufacturer Certifications

  • Certified Installer

What Customers Are Saying

Ratings & Reviews

4.5
1018 reviews
4.5
Average Rating 1018 review(s)
Response
4.5
Quality
4.5
Value
4.5
Service
4.5
Leave a Review
AVOID AT ALL COST

We’ve had an absolutely terrible experience with Sunnova. We spent a significant amount of money on our solar panels, and they haven’t worked for over 3 months, forcing us to pay outrageous energy bills to Xcel — over $400/month. I’ve reached out to Sunnova support 5+ times with zero resolution. They finally sent someone out, only for the technician to leave the equipment exposed and unsafe, leaving wires uncovered. Since then, we haven’t heard a word. No follow-up, no accountability, nothing. This company is highly unprofessional and completely unreliable. Save yourself the frustration and money. I would strongly advise against working with Sunnova.

Posted by krismcistola on Mar 19, 2025
Worst customer service you will ever have

It's not that they are rude or anything like that, but they are the most incompetent people you are ever going to have to deal with. It's almost like in their interview process they try to hire people that have no idea about how the systems or the process work. It's really a shame that I'm stuck with them because my builder chose them.

Posted by fmfatore on Feb 20, 2025
Customer service and warranty

Have been waiting for 2 1/2 months to get warranty work for my enphase system.Have called repeatedly and get same answer that there TEAM is waiting on parts. I have contacted installer and they have parts but have not heard from Sunnova. Very dishonest company and not worried about customer. Also been waiting for 6 weeks to have a supervisor call back. Do not do business with this company. Mike

Posted by mmillis98 on Dec 14, 2024
Sales staff posing as Sunrun

December 5, 2024 Tyler & Mason of Sunnova We will not be going with your company for the fact that you boldly were trying to deceive us. Your shirt said Sun, and you referred to Sunrun. I looked you up on the internet and found that Sunrun and Sunnova are two separate companies. That explains why you never showed us any documentation. Please do not try to contact us again. Respectfully, Bruce & Jeannie

Posted by winjean3 on Dec 05, 2024
Poor communication

We had no communication on how to activate the system until fall when system was installed in May

Posted by tink0278 on Dec 03, 2024
Inverter replacement

I was notified of the failure of the inverter for my solar panel system. I greatly appreciated this notification. However, the delivery of the inverter was returned to sender due to the fact I was provided any tracking documentation of the shipment, nor the fact that a signuture was required. I attempted to have the unit reshipped, but was never able to speak to a Sonnova employee. It took multiple attempts of responding to emails and texts I had received to get the unit resent. For the second delivery a signature was not required. Sunnova was helpful in rescheduling the installation since my home was scheduled to close in a few days, so the solar system was fully operation al at the time of closing. The installer was not able to make the initial scheduled day of service and I was not notified of this until 2 hours after the close of the service appointment, which was inconvenient. He was able to complete the installation the next day.

Posted by 1736ruthdrive on Dec 01, 2024

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