Solar Solution

We had a warranty issue crop up with our residential solar system. We discovered Michigan Solar Solutions after the company that installed our system went out of business. They have since assisted us with the system a number of times, including a complete removal and reinstall when we had to replace our roof. EVERY single person we have dealt with this company has been personable, friendly, professional and helpful. Generac had previously sent another company out to do this repair. It seemed to work fine for a week and then stopped. Today, Rei and Russell came out to do the warranty work. The prior company was here for about 10-15 minutes and did not even go up on the roof (last summer). Rei and Russell were here for about 4 hours and were up on the roof for most of that time. It is a sunny day, but the temperatures are in the 20s, here. Not only did they not complain, but they were cheerful about the circumstances. I give them a ton of credit. They diagnosed the problem and made a repair. There was then another issue that they discovered, diagnosed and repaired. Solar roofs are a huge investment. It is SUCH a relief knowing that we have a company like Michigan Solar Solutions that we can trust to get and keep us up and running. They have great people who are obviously not only well-trained, but are just plain good people to work with. We recommend them to anyone else with a solar roof.

They sent a friendly and very responsive guy in the beginning. It all changes once you sign the contract. I had so much difficulty afterwards: they scheduled the installation date then they would cancel on the same day or the day before without much notice. They did this twice. Also they needed to talk to my roofer and coordinate which isn't that hard of a job. But they would just ignore and not contact my roofer. After the installation, their communication was worst. They told me to contact PEPCO for meter change and PEPCO sent me an email saying the Solar Solution had to finish paper work first. Again very poor communication. There are a few options for solar companies, I strongly recommend staying away from this company. Not sure how they have such good reviews, perhaps they used to be good and now they got busy and don't know how to run it well anymore? In any case, they have very bad communication with customer, among themselves, and with other contractors.

I can’t believe how easy it was. I signed up in July and got installed in September of 2018. Didn’t have to do a thing except sign the paperwork upfront and installation was in a single day. I can monitor my system online through an app, and since April I have been receiving a negative bill from pepco! I worked with Ernesto.

Solar Solution started out with a miscommunication at first, but the company realized the problem, fixed it, and everything went right from there. They had the best price and the installation is on aluminum beams -- no roof penetration or weight -- and we are very happy. We chose the more expensive panels and owning the SRECs. The only reason that the "Responsiveness" gets 4 and not 5 stars was the initial miscommunication -- but JD made it right.

Since they were installed nearly 2.5 years ago, the system has performed very well. The install was smooth and quick and high quality, the price excellent, and Solar Solution reps were friendly, knowledgeable, and helpful. The panels reliably produce the predicted amount of power. The only initial hiccup was that early on the software program for the system, though top-rated, was not consistently reading all the panels. A software update by the vendor cleared that up, and it has been completely smooth sailing since than. At this point, all I have to do is look at my reduced electric bill and sell my solar renewable energy credits every few months. I am very satisfied.

Initial contact was with a salesperson who was fantastic. Good and clear explanations, and stated that she didn't consider herself a "sales person" because she believes in her product so greatly. We weighed our options within Solar Solution (we had panels installed as a part of a cooperative), and the panels were installed within a few weeks. The workers were very professional. We questioned the decision to put the panels on our north-facing roof, so there was a pause in work and a staff member from the paperwork side of Solar Solution came out again, looked at our situation, and gave clear details as to why the north roof was the preference. Workers came out a few days later to complete the work.