GoodLeap

I had solar panels installed in later spring of 2023. It was financed through GoodLeap. I didn't read the fine print but then again, I didn't really feel I needed to. For the first time in my professional life, I have never had this kind of arrangement. The loan began in May of 2023. I was told my first payment wasn't due on autopay until August. That was when I found out that despite the $134 monthly payment, three months of interest were due. I later learned the interest for about a month is about $140 to $150. So, I was making extra payments but still making no headway. Every time I have called customer service, I have gotten confusing answers as to how to make extra payments to pay down the principle. This company's online pay portal is confusing and only updated with monthly statements. I stopped using it and started to call in extra payments. Even then, operators still cannot explain the breakdown of paying toward principle. Before this year is over, or the next year begins, I will go to my credit union too get a loan to payoff BadLeap.

This company sucks! I was a victim of hurricane Ian in Fort Myers and am disabled. My air conditioner was damaged and another company overcharged me so I was forced to get a 0% loan with Goodleap for one year. I had to wait for insurance reimbursement for damages. I'm disabled and mailed a check which was picked up by USPS. It took over 3 freaking weeks for my check to reach the billing department. I contacted headquarters to discuss and they are now charging me late fees and want thousands of dollars for the 14.9% interests and fees because according to them, my check was 5 days out of their window! I've explained that I'm disabled and mailed the check in enough time and USPS screwed me up... note that USPS has screwed up multiple times since this first episode with Amazon and other orders including complete packages lost forever! This company has zero compassion or decency! They continue to harrass me multiple times a day with phones numbers from all over the country. It's usually a representative who thinks that I called them! They have ZERO facts in front of them! They just harrass me. I found yet another cancer about a month or 2 into the harrassment! I had to have a chunk of my body cut off which was stress induced! I've requested upper management to contact me and I only get people who think I called them to pay my bill which is ZERO BALANCE. NEVER EVER GET A LOAN WITH THIS CRIMINAL COMPANY! I wish I could give 5 middle fingers as a review!

Goodleap uses deceptive loan practices, pushing high cost solar/home improvement loans, then trying to refinance those same loans into your mortgage with hidden fees

Over one year ago I was contacted by Meraki to install solar panels on my roof. I stupidly signed a contract. Meraki Solar is directly related to Good Leap. I still DO NOT have solar. I tried everything to reach Meraki. All attempts were ignored: email, voicemail, the phone number listed on their account is never answered. I then reached out to the BBB and Attorney General’s office for help on my behalf. All of THEiR attempts went unanswered. Now Good Leap is charging me $93.00 a month on a loan for Solar I DO NOT HAVE!! Good Leap and Meraki ARE SCAMS. 1.You sign up for Solar, 2. Do not ever get it and 3. Pay on a loan each month to Good Leap for the rest of your life and have nothing in return. Seriously, Run as fast as you can away from Meraki and Good Leap. I wish I had.

We have been trying to reach out to Good Leap now for over a year to close the permit they opened on our solar panels with no luck. Not only that but we were over charged and they have yet to pay us back as was stated would happen by the customer service person we spoke to. Do not use this company we regret ever signing up.

DO NOT USE THEM!! This company is beyond shady!!! They never send you any statement and communication is zero to none. We were told that once we receive our tax credit/refund, we simply need to pay it before a certain date to keep our monthly payment the same ... well ... to our SHOCK, they were charging us interest on what was supposed to be a lump sum amount AND every single person I spoke to gave me a different amount!! The last rep I spoke to said that they cannot give me an accurate amount. Now we know why everyone says solar is a COMPLETE SCAM!!!!