Unicity Solar Energy

I had used unicitys roofing company to install my roof. Extremely poor install with multiple problems. They closed their doors and left me without a resolution. Don't trust them to do your solar and trust their sub-par work, they might just close this business also.

So, I wanted to provide an update. Unicity finally resolved my issue with the sensor monitoring of consumption / production. The original electricians messed up on the sensor install. I can't complain and ultimately Unicity made it right. Hello, overall my experience with Unicity has been good. The salesman was great (moved on to a new company now) and they are overall mostly responsive. The installers were really bad. Installed at night because they were overly busy with multiple installs elsewhere. They messed up a few things but Unicity did come out and resolve it. My understanding is that they did let those installers go because of issues. I just happened to have the timing of when they were with the company. I would have given them 4 or 5 stars. The only negative issue is related to "make sure you know exactly what you are getting." I was told that I would be able to monitor all of my electrical consumption as well as electrical generation from the panels. My consumption to generation amounts was not matching my electrical bill. After about month of squabbling with the power company they told me it was the panels and not the company. I contacted Unicity and after several attempts they finally figured it out. The original install did not include enough sensors to monitor all of my consumption. The reason stated was that my existing electrical box did not have enough space for all the sensors. I have asked repeatedly for them to resolve. They said it would require a new electrical box. I have asked how much would that cost if I have to pay for it and why wasn't this discussed earlier in the process. Still no detailed feedback on any pathways forward to resolve this. I have been thinking about adding batteries but doing so with no ability to monitor usage accurately is kind of crazy to me. So, be sure you know exactly what you are getting. It is really disappointing to know that for the life of these panels, I will never really know for sure how much power I am using compared to generating accurately. If I ever resolve this, I will post again. Disappointed.

Good install for Panels.

It took them six months to just to get to the install phase. During that time I made many phone calls. Never once was there a follow up. I had to push and prod the whole time. If I hadn't, the installation would have probably never gotten done. More than a month after the installation I was still waiting on the Net Metering installation. Why you ask? Because once again they dropped the ball and made a bunch of excuses why they hadn't sent me a simple email to move the process along. Pitiful work ethic and pitiful customer server. I wish I had gone with someone else.

Of course I can only speak to my personal experience and to extrapolate that as a metric of their regular business model is perhaps not fair. If you ever read a typical solar contract or got legal advice you would never install solar. Way too much money including final payment BEFORE final inspection or operation. Generally, I would insist on a contract to supply a system that works...not just metal, plastic and electronics. Not to worry, they seem very reputable. After researching vendors and systems extensively, I chose Unicity. Meshack was still working there after a year and was super helpful and responsive. (the turnover in this industry is sad) .The company checked out to my satisfaction... reorganized about a year ago so I did my best to understand the value of a 25 year warranty. Because they are a preferred Panasonic vendor, my understanding is that Panasonic will still honor the warranty if the installer has issues. The overall responsiveness of the various departments was fast and pleasant, but a lot of new people coping with a healthy demand, Thanks Christine and Annie. They missed some very valuable information I sent them and it probably cost them much of the profit, but no pushback...completed the job, perhaps not as efficiently as they would like, but I am happy. You would think that at least one site visit before installation would be a good idea. I would still recommend them to anyone. They are coping very well with demand, labor shortages and covid. Thank you Unicity.

The only reason I go solar is because of Unicity. After they provided me the quote and compared with others, I did a research of what types of panels they provide, what inverters they use, and what type of mount they use for a week. After learning a lot of solar, I made my big decision to go solar project with them. I am really glad to know Matt's team. Matt responds my questions in details really quick, and i have also learned a lot from him as well. Going solar is a long journey, but it is really worth of doing it. Natural resource is created by God, why not to use it. You won't be disappointed when choosing Unicity for your solar project in FL. No mater you are 600 miles or 2 miles away from their office, they will cover you with their great warranty. Panasonic panel has the lowest degradation rate as 0.26%.