Climate First Bank

I've had a ClimateFirst account for a while. Their customer service is great, and I've interacted with people from many departments. Their rates are excellent. Because we liked them so much and because we support their mission, we decided to get our mortgage through them. HUGE MISTAKE. The loan officer tried to pressure me into getting a loan ("You have to close this today or else I respectfully decline your business"--one day after I contacted him). Then he refused to give me paperwork showing the final interest rate, which I'm pretty sure is illegal. Then he forced us to sign a waiver which was actually optional, which again I'm pretty sure is illegal. Then he refused to answer many questions from us. Finally we were sent to another loan officer. We were on a tight deadline for closing, but instead of sending all of her questions at once, she sent them in a drip over a period of a week. She sent multiple requests for payment to the assessor because she didn't understand how the system worked; thankfully, that company realized she had made a mistake, so we didn't have to pay for multiple assessments. Then she sent the *WRONG LOAN AMOUNT* to the closing company. Because of the bank's multiple delays, we had to reschedule our closing twice. We very lucky that the sellers agreed. Overall, the mortgage department at Climate First is a huge liability to the bank. The mortgage department risks tanking the bank's reputation. We were going to put our business account at Climate First, but there is absolutely no way we'll do that now. This is a great bank that is dreadfully underserved by its mortgage office. Avoid, avoid, avoid.

I had a fantastic experience with Climate First Bank. The customer service was exceptional, Erin and her team providing prompt, clear, and helpful guidance throughout the entire loan process. Their high attention to detail ensured that the loan was closed flawlessly and without any trouble. The entire process was smooth and stress-free, and I felt completely supported from start to finish. I highly recommend Climate First Bank for their outstanding service and efficiency.