Acorn Energy

Update on 10/28 Almost two weeks since this review. Our project manager hasn’t responded in almost a week after saying “he’d personally look into this,” and I can’t get a response from anyone else at Our World. This really stinks. My wife and I decided to move from our house built in the 90’s and move into a new energy efficient and more practical house. In addition to xeriscaping our side yard, I finally convinced my wife that energy independence through solar power with a battery would be the way to go. Not to mention xcel and the federal government offering great rebates. Was it worth it? I couldn’t tell you as we are 6 1/2 months into choosing Our World and I still am waiting for the final inspection and the “switch to be flipped.” I researched and talked to about a dozen companies, turned most of them down and decided to go with our world. The salesman was great and the financing couldn’t be beat. Everything went splendidly at first. By mid July we had the panels and battery installed. Our project manager was on top of it and I was blown away and singing Our Worlds praises everywhere. However, things soon started to deteriorate quickly. We kept having appointments set for further work completely disregard led. It started with our time frame being ignored. My wife actually had to waste a day of pto as the techs that were set to be there didn’t show up. I had to switch around my work schedule as well to allow techs access to my garage. They didn’t show up again. Or if the did they were tardy. No contact, no notification. In the instances they did come out they were late constantly. We had several occasions where we would be given a 10-3 window of arrival only to have the techs show up at 5 or 530. At one point we had a tech leave bottles of spray paint for my 8 year old son to discover. Luckily he resisted the urge to try them out. We had solar panels left in our backyard haphazardly placed with no communication. They’re much bigger than they look! We at one point had 2 tech’s vans parked smack dab in the middle of our alley so neighbors couldn’t pass and one of the techs was actually napping in my driveway. We had our project manager telling us the techs were coming out for things that had already been completed and techs griping to us as they were confused as to what their work orders were telling them to do. It was chaotic. It got so bad that my account was escalated to a senior manager at the end of August. He apologized profusely admitted that my “account was an absolute mess,” compensated us for all the mistakes and vowed to ensure everything would be smoothly and we set a 3 week timeline for completion. I was willing to give the benefit of the doubt and wipe the slate clean. I’m really confused as to what happened the day of our first inspection. Our tech said he would meet the county inspector at our house at noon. The tech then showed up at 12:20 very flustered. He claimed he was double booked and missed our inspector entirely. I called our newer manager pretty peeved who said the inspector did indeed arrive and left a few notes on how things should be. An electrician arrived a couple days later and we were set for final inspection. I was stoked. But then our project manager contacted me to let me know that the plans were denied. Apparently our county is strict and the work that was done, in July, didn’t match the plans that were submitted several months prior. I was told 1-3 weeks and here we are, past the 3 week mark and over 6 months after we decided to start our project. On a 12-16 week initial quote. But our new dilemma is that the way the financing was explained to me was completely inaccurate. I was told we could go for no money down and have an interest rate of 8.49%. Our we could “buy down the loan,” put money up front for 3.99%. Seemed like a no brainer. Last week I sent an email notifying the financing company that the project was not completed. But I also inquired as to when they expected the down payment to “buy down,” the interest rate. The next day I received a call from the financing company who were quite confused as to what I was talking about. They explained there was no money due upfront. Instead they expect nearly 3 times the amount of the “buy down,” which doesn’t exist by 02/26. Good times!

Noemi did a great job. Project moved a long at a steady pace.

Noemi whom managed the project was great! Seamless process! All staff was friendly and professional!

Adrian did great. He always called when things were happening and if there was a delay, even after solar was up. Daren Judd

Gillian has been Amazing! Constantly keeping us in the loop with every step of the process and reaching out to us immediately to answer any questions we might have. We highly recommend Gillian.

Nathalie was very helpful, she kept us well informed of every step that was taken. She answered all my questions and was very polite. Thank you Nathalie