New England Clean Energy

The entire experience with NECE was fantastic, from the initial sales discussions with the owner, Mark, to the communication with the office team and the actual installation. Mark has a highly technical sales approach and truly knows his stuff. Among all my interactions with other companies, Mark was the most honest and knowledgeable. On installation day, they exceeded expectations by going above and beyond, spending almost the entire day exploring all possibilities to find a way to wire the panels through the roof, down the walls, and into the basement so that no conduit would be visible on the exterior - much appreciated!

The NECE crew were able to get through everything in the timeline we had hoped. Even with a few bumps in the road, they always provided great communication. Would recommend to anyone interested in going solar.

We have enjoyed free electricity for the last 9 years. New England Clean Energy installed and has maintained our system. It is so great to have someone who responds and doesn’t forget you. We love our system.

I was very impressed with the people and entire process from sales through installation. The sales person was extremely knowledgeable about how to design the system and also educate me on how it works. He was very responsive to my many questions I had throughout the entire process. The installation team was probably the best experience I've ever had with a contractor. They accommodated my requests to make some adjustments on how the brackets were to be installed and were also always responsive to phone calls and emails. Not once did I wait for them to get back to me. They also installed some monitoring equipment for me, twice! No charge. They were very friendly, organized, and knew exactly what they were doing. I highly recommend New England Clean Energy.

In September 2024 New England Clean Energy installed a 22-panel solar system on my roof. The sales, design, installation, town inspections for the project went extremely well. During the sales discussions software was used to evaluate the roof size and shape, house orientation, and the effect of nearby trees for several possible panel configurations to determine the optimal power output. During installation the installers offered several good options for running the wiring to minimize visibility on the exterior of the house. The final installation seemed very high quality. Installation required about 2 days including several hours of delay due to heavy rain. The installation passed the town fire, building, and electrical inspections, and was accepted by National Grid without any problems. The system has been up and running flawlessly for several weeks. I recommend New England Clean Energy as an excellent choice for solar projects.

My Solar PV system had been operating for a little over 10 years when my power inverter appeared to have failed. My system installer, Astrum Solar, got out of the residential solar business, and although they did honor their 10 year warranty contract, it expired before my system failed. I’m now what is referred to as a “Solar Orphan”. What was I to do? So I searched the internet and found others in my predicament. Not many Installers are willing to take on Solar Orphans. While searching I came across positive reviews for New England Clean Energy (NECE) who services orphaned systems. I gave them a call. They responded promptly to emails and texts. They were extremely helpful and were willing to repair my system, and deal with SolarEdge, the power inverter manufacturer. My inverter was still under warranty so I arranged to have the replacement delivered to my house. NECE arranged with SolarEdge to be the new service provider and got my SolarEdge account switched over. When the new inverter arrived, NECE set up an appointment and sent a technician to test my system and install the inverter. The technician arrived on time (can you believe it!), was friendly, courteous, and very competent. He ran into some difficulties between the old and new versions of the SolarEdge inverter but quickly solved the issues. Within an hour, the new inverter was mounted on my house in place of the old, it was communicating with all the optimizers and solar panels, and I was back in production. An hour after that I could see my solar panels and production rates via the SolarEdge app. This demonstrated how savvy the technician was and the overall competence of NECE. Another tidbit: once I called NECE and I couldn’t get through. A few minutes later I receive a text message asking what’s up. I hadn’t even left a callback message! Even a week after the repair they helped me locate a reputable and helpful Aggregator so that I can once again collect RECs (Renewable Energy Credits). Clearly, NECE is exceptional, and I told them so. You don’t’ often get that kind of customer experience. That’s why I highly recommend them. And if my experience is any measure, I’m quite sure NECE’s full installations are just as good. In a way, I wish I had selected NECE as my original installer.