Solar Side Up

I am very pleased with Solar Side Up. The office always quickly responded to any questions. The scheduling was handled well and was aligned with our personal plans. The whole process, including the permitting and approval from the city of Loveland was very smooth. The company handled all of the paperwork and, as homeowner, there was almost no work. The company created an excellent set of documentation and left the homeowner with a complete set of drawings The crew that did the installation worked hard, was very knowledgeable, and exceeded expectations. Overall, I highly recommend Solar Side up.

The Jist: You can expect great responsiveness during the sales and install process, but don’t hold your breath if you expect the system to live up to their output promises. We are two years plus into ownership of a Solar Side Up system, and while things started out great, they have deteriorated greatly in regards to the discrepancy between system output promises (which was supposedly adjusted to reflect an industry standard 10% variance) and what we are actually getting. Perhaps worse, they are happy to offer a discounted rate to charge us to fix their design flaw. In short, we were told we could expect a 1.9 Megawatt output a year on a perfectly south facing roof with 15 panels and only a 2 foot tip of an evergreen tree to create a shadow during 2 hours or so of the day. The system is UNDERPERFORMING by 1.6 Megawatts over a year, roughly 18% under projections with near ideal conditions for a solar setup. When brought to their attention, Solar Side Up identified only 1 underperforming panel (the one with the 2 foot tree tip obstruction) which was underperforming by a whopping 100 kilowatts (0.1 Megawatts) a year. Solar Side Up said they were happy to move the one panel slightly at a discounted rate and then gave an estimate of what it would take to actually make the system produce their original specifications. You can count on Solar Side Up to: 1) Overpromise 2) Underdeliver 3) Charge to fix their shortcomings

Solar side up came out and installed in three days. A couple weeks later we were up and running. Very good communication. Great price. 10/10 Would solar again.

SSU folk are great to work with, they have deep experience in the Denver solar market and so can navigate the various bureaucracies for the install and activation. The panels and inverters are top quality at a reasonable orice, and the installers were knowledgeable and top drawer. The Xcel approval only required 9 days from install until grid connection and that may be a record. The system has been operating about 3 weeks now and is performing exactly as designed and as expected. It is too early to see my first Xcel bill yet, maybe I will leave another review next month. I did have one issue this week, when I checked the Enphase app at 10:30 on Tuesday, there was no output for the morning sun. I emailed SSU and they replied within 30 minutes and had checked the system online. I did a quick troubleshoot and found that the mains breakers had tripped, I clicked it back on, the solar system computers restarted and have been working fine since then. I've been telling family and neighbors and probably will send a few new customers to SSU.

I initially contacted Solar Side Up in February of 2024 for a solar design and proposal alongside others that I have worked with. The process and attentiveness from Brian especially through the design and proposal process along with his expertise in the design and material selection instilled a lot of confidence. They were not the cheapest company that we found, but they were very competitive along with the confidence they instilled through the process that set them apart from the others. When going through our usage history with the utility alongside of our site plan, Brian made specific recommendations to accommodate as many panels as we would need to both maximize production efficiency with a better, and more compact panel alongside an ideal microinverter to keep costs as reasonable as possible. Once we committed to move forward at the end of March, Kirsten and the team were on top of a pre-install site survey and all of the permit applications and approvals with the HOA, City and power utility and everything was approved to move forward within 3 weeks. Installation was promptly scheduled for the following week and the installation crew were prompt, courteous and professional. A couple of installation curveballs came up from the time of the onsite survey to installation and they were able to handle with ease. The final install was very clean and perfectly done. The City electric inspector said verbatim that he wished all of the solar system installations were this well done. I'm not exaggerating that statement in any way. I have had a very positive experience from start to finish with Solar Side Up and will absolutely recommend them to others looking to move forward with Solar. They were very easy to work with from start to finish and treated me like a fellow human being, which I found the most valuable. I felt this was a partnership versus just getting another sale.

I am very happy with Solar Sideup service. They are professional, friendly and very good with customer service.