PosiGen

Paid $500 in early April for initial down payment to add panels. They still have not showed up and broke several appointments. Unreliable and irresponsible. Trying to get my money back.

Ok, so the price from Posigen was the first thing that caught my eye when I submitted for quotes to Energy Sage. They were $1.00 per watt lower than the next lowest bid. But, I had to make sure I was comparing apples to apples and when I realized that the equipment being offered and the size of the system was essentially the same across all the bids Posigen seemed like the best value by far. This was only the beginning! I was then linked to Christopher Cloud who would become my sales rep. Sales rep sounds so formal now as it turned out he was the most invaluable source of information. I had question, upon question, upon question, upon question and he had an answer for every single one (or if not on the spot, he would get the answer for me). I am not kidding when I say that I rarely had to wait more that 15 minutes to get a response to an email inquiry. Chris became a "friend over the phone". Now, there was a period of about 2 or so months where Chris was not available. After a little confusion other people began to pick up the slack on communicating with me during the permit/install process. There may actually have been TOO many people which added to the temporary confusion. In fact there were so many people involved that I am sorry that I can't remember all names but from Louisiana to Connecticut: James Tate, Lisa Neyhart, Elizabeth Newell, Brendan Breen, Chase Emerson, Thomas Butta, Crystal and April come to mind. But when push came to shove they ALL provided incredible customer service and went out of their way to handle my account with much care. Chris then became available again and we picked up right where we left off. Great guy! My design was complicated by the fact that I had an array of panels on a detached garage so a trench had to be dug to connect/combine the garage panels with the panels on the house. They took on this "extra" work and a very fair extra cost and did a fantastic job (and it was not an easy job with frozen January ground here in Connecticut.) The Connecticut crew, men on site (electricians and installers, sorry did not get names) were top notch, professional, friendly, polite and very hard working. I am now the happy owner of an 11.8kwh solar system and I would choose Posigen all over again. The whole process took about 5 months from initial quote to signing contract to completion. It might have been even a little faster if not for the temporary loss of communication (very temporary). I have read the history of this company and you should all be very proud of your business and services you provide. Sincerely, Michael Geary Danbury, CT

Every person who I spoke to on the phone or met live were extremely professional and responsive. There is a high level of communication from the start of the project, beginning with the quote, followed by the contracting and into installation. Even though the project can take moths from contracting to installation, the process was smooth, and was exactly as described by the professionals.

Does NoT work! Was told that my electricity bill would go down when in fact it has went up! Was also told that electric company would be paying us. My husband went ahead and got panels also for our business and they never work. We’ve called to complain about not feeling like they are working and the very nice customer service lady confirmed that they weren’t! So you’ve been taking my money KNOWING that it doesn’t work. that’s not good! No matter what incentive they give you, just don’t do it.

If there were any problems it was because of Entergy (our utility company here), which is notoriously bad. They delayed switching me on for months. Which is why I am so ecstatic to see my first bill where the kilowatt hours sent to them were about 3/4s the amount sent to me. I hate Entergy only second to the Sewage and Water Board. My house is under renovation so everything leaks like a sieve too, so once I'm buttoned up better, I'm sure the ratio will be even better. Free installation, responsive customer service. But the app and website could be better.

This is a 4 star review