NRG Clean Power

XXX 01/12/2025 XXX They are seriously working with me. They realized some of the mistakes regarding annual solar KWH etc.. They gave some ideas to install a battery outside. Unfortunately, there are various reasons and now we can not go for a battery. We are working on a solar only system even though I know with NEM 3 there will be limited benefits. I will update my review within a couple of weeks of solar system installation in case we move forward. XXXXX 12/25/2024 XX I worked with their team and was impressed with him and system configuration. Based on the configuration, I signed the contract. However now it looks all the claims he provided for solar configuration were false and he basically snatched the project from another consultants. 1) He clearly told me that you would be able to install Tesla on the outside space which I provided him before contract. He even provided some pictures of your other installation. Now, they saying it is only possible in garage which I told no from the beginning. The other consultants were saying the same thing from the beginning. 2) He provided first year annual production of 9004 KWH with 12 REC 460 panes and Tesla; however, his engineering team came up annual production of 8285 only with the same system. The same lower figure was from other consultants. If the difference would have been 100-300KWH, I would have ignored but it is a big difference. In earlier email, he mentioned they had alternative better solution and want to discuss but now again nothing new. Now he is suggesting 14 panels to meet yearly KWH with higher cost. 3) He mentioned that you he design system with Tesla using only 2 or 3 panels per MPPTs for better diagnosis in case of issue. However, his engineering team provided the design using only 2 MPPTs. Now he is not meeting the terms we agreed for the contract. The response of engineering team was very poor.

Within days of the install the roof leaked in multiple places. Having watched the installers work, it was not surprising why. NRG outsources its install to third parties who outsource it out to yet other fourth parties. Nothing wrong with that I suppose except there seems to be zero quality control. For example, All day during the install we could hear the installers dropping bolts and tools on the roof. We found many bolts and tools on our lawn /rain gutters at the end of day 1 of install. So much so that they ran out of bolts :). They left a box of bolts perched on highest point of the roof at the end of day 1 of install. They left a panel on the roof without even attaching it. I had to call them in after they left for the day to bring these down. All this caused a large hole ( a golf ball can get through it) in the shingles which was cause of the first leak. When I called them they came and sealed from the inside without fixing the shingle and told me -'we fixed that easily'. No apologies mind you. Had to have my roofer inspect the 'fix' and send them a picture of a large hole in the roof that was the cause of the leak. The second leak they are blaming on the 'previous hail damage'. My roofer has identified the source of second leak to be the roof penetrations for the bolts. They are telling me if they send the roofer and he determines it was not caused by the solar panels they will charge me for sending their roofer to do the inspection. I hired NRG as I figured they are large company with inspections and process in place. I paid more than the smaller installer. They really have zero quality inspections of the third party installer. They even told me the photos the third party installer sends them and the City inspection ( which only checks for code compliance) is only quality inspection. Now they seem to be blaming 'prior hail damage' for the second leak. I wish I had drone pictures taken before the install to prove otherwise. All this is adding to our stress .Our roof is only 3 years old and was inspected as being in pristine condition just a year ago. Now it seems to have wide spread damage due to lack of care on part of the installer and how rough they were during the install. We may need replace it right after a solar install - I had not planned for this. Perhaps I should have gone with a local company that has staff in Texas for install and not a company headquartered in California that relied solely on third parties for install. Even when I presented NRG with pictures with the bolt of boxes on the roof left at the end of the day, the tool in the gutter and the solar panel left unmounted on the roof, they are choosing to ignore it and insisting it is prior 'hail damage'. I tried to talk to the Operations Director and seems like he did not even look a those pictures. He would not listen and kept interrupting me and got mad and told me I was interrupting him :). At that point I realized perhaps I am wasting my time. The sales and design experience was good , however, from a customer point of the actual install is what really matter right?

Daniel Duncan spent the better part of the day on the phone with me helping to reset our monitoring from cell to wifi. The system was a large investment and he made it possible for us to continue to monitor the system without having to pay for a service visit. Extremely helpful.

Kicking off the year with the right energy, literally! I had the pleasure of working with Araceli and her exceptional NRG crew. They not only had my equipment installed in a single day but also managed to get my city permit signed off in just a matter of days. Thank you!

Had my solar install before the end of the year. The process was efficient and Edward really pushed to get my install done! Highly recommend NRG!

My solar install was fast and smooth! Thank you Edward and NRG!