NRG Clean Power

Working with NRG was excellent. Each person, from the sales rep all the way to the activations manager, was pleasant to work with, responsive, professional, and answered my questions. They helped us select equipment and a configuration that met the needs of our home. And they put up with my extra-detailed level of questions (I do test design supporting electrical engineers, so I had MANY questions) without blinking, and without making me feel like I was overstepping anything. This is in direct contrast to other vendors we explored. The installers themselves did high quality work, though I would have preferred a little more direct communication from them, and I still had to police some trash and wire cutoffs. But, this seems to be the standard when working with contractors in any trade.

Purchased a Tesla whole backup system (REC solar panels, powerwall 3, gateway, & EV charger) from NRG and am overall happy with my purchase. NRG has one of the best warranties available and their pricing was very competitive. Their installer (electricians) were amazing and did an incredible job. They were very accommodating and did a very clean install. The only reason for not giving NRG 5 stars was communication during the scheduling of the installation, once my project passed design, could have been better. I was able to escalate it and they did hop on it and ultimately got my system installed. Other than that I am extremely satisfied. I would recommend.

We chose NRG because of their competitive quote, quality materials, and professionalism. I started my project in January and we are still working through permitting with my HOA. I knew going in this would be a long journey. I'm hopeful that NRG helps me work out some of the kinks that have held up my project. A supervisor has reached out to me to address my questions and concerns and ensured that it should be no problem to get this project over the hurdles and moving forward. I will update this review as my project progresses.

My experience with NRG Clean Power Solar Advisor, Stephania Espinosa, was the most informative, well managed, and honest assessment to arrive at a design that truly fit all my needs. She knew the right questions to ask, listened to my specific needs, and came up with several iterations of design based on my growing understanding of what options to consider. Unlike my experience with 8 other companies, she took the time to fully answer my questions, discuss alternatives, and provide details that helped me feel comfortable in making the right decisions. The other companies felt more like they wanted to slap in a solution that best fit their standard install and oversize it for their profit, all within a 15 min consult. I am one that really wants/needs to understand what I am getting into and the best options before I feel comfortable making this kind of investment. Stephania at NRG Clean Power provided more informative solutions, and took the time to consider alternatives that best addressed my needs. Their pricing was among the best and from the deeper consultation provided, saved me money in finding the right sized solution with all the options that best fit my energy needs. I highly recommend contacting this company before making any final decisions on solar. Thanks!!

NRG's initial sales presentation was exceptionally compelling. Their transparency regarding pricing, including the promotional offering for October 2024, immediately set them apart. I particularly appreciated their consultative approach to financing; instead of pushing their own options, they provided a comprehensive list of credit unions, empowering me to choose the best fit for my financial situation. This level of customer-centricity was refreshing. However, as other reviewers have noted, the post-contract phase revealed some process inefficiencies. While the individual team members were consistently responsive and helpful, the overall timeline was extended due to the need for numerous calls and interactions with various departments to expedite progress. My personal experience reflects this: Contract: 1 day (Efficient and straightforward) Feasibility Site Survey: 3 weeks (Longer than anticipated) Engineering: 8 weeks (Significant delay) Permitting: 5 weeks (Extended wait time) Installation: 2 weeks (Relatively smooth process) Inspection: 1 week (Timely completion) PTO Process: (Currently pending) Despite the extended timeline, I must acknowledge the consistent responsiveness and helpfulness of the NRG staff throughout each stage. They made genuine efforts to address my concerns and move the project forward. The Tesla Powerwall 3 itself is a promising product, and I am eager to see how the PTO process unfolds. While the initial sales experience was excellent, streamlining the post-contract process would significantly enhance the overall customer experience. NRG's commitment to transparency and customer service is evident, but optimizing internal workflows would ensure a more efficient and seamless journey for future customers.

Update as of 3/10/25: I got a call this morning from the Installation Manager, Nicole. She was extremely apologetic and explained the situation without making excuses. She also assured me that they would prioritize getting our system working ASAP. I was impressed with how she handled it, and hope we will be online very soon. ------------------------------------------------------------------------------- I am a very disappointed customer of NRG. We signed a contract with them on August 8 of last year. Nothing fancy - a 5 kW rooftop system. The price was good, and I was assured up front that there would be no problem getting it up and running by the end of the year. We wanted to get the tax credit in 2024, but that didn't happen. It took about 3 months to get the panels installed. The installation crew was sharp and did a great job. That was mid-November. It's now March, and there has been very little progress since then. They don't send out status reports, and don't return emails. The only way to find out what's going on is to call the project coordinator. They're very nice, but always have an excuse and a new promise that rarely pans out. It would be nice to know what's going on. Management doesn't return calls. It seems like the hardest part would be engineering and installation, but that was completed fairly quickly. At this point, I can only assume that the company is just not very good at communication and coordination. After my experience, I can't in good conscience recommend NRG to potential solar customers. It's been frustrating trying to get them to finish the job. We've paid in full, and have nothing but expensive, non-functional solar panels to show for it.