Altair Solar

Installed my system in 2018 inverter went bad this year in May, they got a new inverter thru Solar Edge under warranty...never informed me, I noticed my system wasn't working in June. They completly lied to me, saying they'd look into it...told me they would have to open an RMA with Solar Edge. Said they'd have a new inverter and install July 25th. Never showed, that's when I found out they got my inverter om May 23rd and used it elsewhere. They have continued to lie to me ever since. Do not trust anything they tell you! Stay away!!!!

Altair installed the LG solar panels in July of 2021. In 2022, the solar panels generated 13.7 Mwh but in 2023 the total was 12.2 Mwh. The difference from the first year to the next was 1.5 Mwh - about 11% less. From what I read on the internet, High-quality solar panels degrade at a rate of around 0.5% every year, generating around 12-15% less power at the end of their 25-30 lifespan. I emailed twice to Hana and service department and got no reply.

Altair Solar made mistake that cost me over $3,000 a year and keep counting. I have all proof but they were not admit their mistake, denied to fix the problem saying I will have to pay $150 per hour plus parts if I want them to come to my house which I can imagined it is easy to get to $2000 or more to fix. They are lack of business ethic and sympathy. If I pay to fix then I will hire other company to do so, get the report and I will sue their ass in court. the whole story is I hired Altair Solar to install 18 solar panels back in April 2019. At that time system was work fine. May 2020, I had Tesla installed 2 back up battery at my house; everything still work good. On October 2021, I hired Altair Solar again to install 3 more additional solar panels and problem start from there. From beginning, every year SCE charged me roughly $12/month for service fee, during summer time June-October, Solar can’t keep up with AC usage so I need to pull some from grid but it always less than $300 total by the end of October. After that, usages dropped, Solar produced more than needed, uploaded more to grid. Therefore at the end of 12 months billing cycle on June I didn’t have to pay anything, even have some credit. Thing changed only after October 2021 when Altair Solar came to install 3 more additional panels. From then, the system never uploaded to grid as it used to be, my bill keep going up, added up to $1,900 by end of June 2022. Last 3 months July, August,September 2022 I was changed $300 each month fromSCE. Also because of system never uploaded, meter recorded I used more so monthly fee go up to $40-$45 per month instead of $12/month in the past. At this money, every month pass there will be additional $350 I have to pay after I spend more than $40,000 to install solar and battery system for a small 1470 sf house. I checked all my electrical bills from March 2020 until now that clearly prove that mistake was made from Altair Solar but after months emailed, even begging for help. They just simply said warranty is void when battery was installed in May 2020 and won’t do anything to help me. Again, everything was working fine and problem happens exactly after they came to install 3 more panels, how can they just denied any responsibility, keep insisted watery was void? On other word, after you install solar panel from Altair, you can’t not do anything relate to electrical without using Altair otherwise they will void the warranty and you will stuck with the system cost more than $40,000 without anyone will care to fix if problem come up . That mean you can’t add battery, you can run new line EV car, you just basically can’t do anything without pay Altair come to do so for you. Too bad, I got baited. Altair is lacking of business ethic and sympathy for a frustrated customer who spent $40,000 for Solar and now have to pay full price of electrical as if I never install any solar system. Please avoid Altair Solar at all cost unless you want to stuck in the situation either call them for every single time you need electrical work or warranty is void. The 20 year Solar warranty is a joke

Altair solar provided the lowest rate from my initial conversation with them. Charlie provided me with every answer I was looking for. He was available consistently I'm on always get me the information I was looking for. I received quotes from at least five other companies. Even if they matched the price they cannot match the terms in confidence provided by Altair. After three months of pain in my system I have had zero issues and my system is generating the power I was looking for.5

Altair's pre-sale team was 5 star - consulted with me rather than selling to me. They were very patient, responsive, answered my questions and most importantly they were truthful with their answers - even when the answer (I'm sure) wasn't what they wanted to say. Their patience and honesty drove my selection decision. Post-sale team was 3 star - not nearly as responsive. follow up was slow and often took multiple emails. Attention to detail needs to improve: I found mistakes in their design specs which required re-submittal. The City Permit they pulled did not have my name on it (it had previous owner). Definitely the City's mistake, but Altair team did not catch it, resulting in a week's delay. I again found errors in the parts/materials when they were delivered. PTO certificate, again had previous owners name on it. Again, it was the City's mistake but again, no one caught it. It all worked out fine but I wonder how much time would have been lost if I had not stayed on top of communications and examined every step carefully. Installation Team was 5 Star - fast, friendly, collaborative and careful. Loved their suggestions, flexibility and willingness to answer my questions. All that said, I am very happy with my system and the overall experience was great. I am happy to recommend Altair and I would definitely purchase from them again.

Once I decided to get solar I researched different manufacturers and local installers. I used yelp and google searches. I also used energy sage. I decided to use Tier One panels and leaned toward LG and Panasonic. I ultimately got quotes from about a dozen installers including Altair. I narrowed it down to about 4 based on the panels offered and price. I spoke to the representatives from the 4 companies and they were all good, but Charley from Altair was the best. The installers all offered either LG or Panasonic panels. Some of the installers suggested 17 panels, others 18 panels. Charley recommended 18 LG panels and took a considerable amount of time explaining how Net Metering and Time of Use billing worked. Based on data that Charley provided I was able to do some rough calculations and decided that 18 panels was my best choice. While all 4 installers were top rated I went with Altair because Charley was the easiest to deal with and he provided me the best information. Altair also gave me a good price. Once I made my choice Charley turned me over to Hana who coordinated all the steps in the installation. Both she and Charley laid out all the steps and the time frames. Everything went according to plan and Hana kept me informed at all times. Altair designers, installers and inspectors all arrived on time and did great jobs. The installation only took 1/2 day. My solar has been up and working for a little less than 2 weeks. The system seems to be producing a little more power than I anticipated and seems to be working fine. Overall I think Altair did an excellent job and was very easy to work with. I recommend them highly.