SunLux

From the beginning this company was doing an awesome job, from the first time we had a zoom meeting. The sales rep Chris was honest and I was convinced I have found the right solar company. That was back in November then LG went out of business and solar panels and the updated my panels to the new Teslas. Customer service my project manager was keeping me informed every week. Until March 25 when I called that were to be there for final inspection and nobody showed up so I call my project manager and she told me the city had canceled and supposedly the city called them. At 7:00 AM to notify that they expect to call in sick. So I decided to call the city of Norwalk I’m pretty familiar with the city permits in building and they told me I never had a had an appointment for inspection but they were willing to do it on Monday. So I call back my project manager and then she told me that somebody HRA call me on the 23rd to notify that there was no appointment for today. Well that’s a lie because normally they will email me or call me and any changes I have no email no calls. I have put complain and Penny and today is March 30 and I still have not received a call from the company Sunlux. They got their money I guess this is what I’m expecting if I ever have issues with my solar panels. I have a lot of family members and friends they were really to go with this company but now they hear my frustration and they’re planning to go on a different direction

I was working with Tim from Sunlux, he was very patient, and went over all the proposal and financing info, it was a great deal, although I could not qualify for financing, Im planning on using him in about 3 months after I pay off all my debt and let my FICO go up.

We were in the market for a solar system from a company that was reliable and we could trust. After doing lots of research we asked Sunlux to be our solar provider. They were very honest with their prices (they were on one of the lowest) and their customer service has been excellent? Since we did not know a lot about solar systems, they educated us to be smart consumers and gave us options and choices that met our needs. We can truly say, we are very happy with Sunlux and would recommend them to others as well.

Installed System is 62 Panasonic Panels and Optimizers, 3 LG RESU10 Batteries, 2 SolarEdge 7600 Inverters and associated consumption and monitoring equipment, Price for the provided equipment was extremely competitive. Timeline wise paperwork was signed and financing was acquired in October of 2018, System was Installed October 2019, Permission to Operate was Granted in April 2020. They apparently Started all my warranties going in October 2019 but PTO wasn't granted until April 2020 so I lost 6 months of the warranty term by the time the system was in production. Quality of the Equipment seems generally high end but would not go with Solaredge again if given a choice based slow support speed and component availability. Items not Sunlux's fault on this are PG&E refusing to believe that PG&E has conduit installed to my Service Panel(its visible and the service cable inside it isn't a direct bury type) and PG&E being unable to find the PG&E facilities in my neighborhood for 3 months. That forced a Design Change from a 225 Amp Service panel upgrade to a 125 Amp Solar Ready Panel to accommodate PG&E's Building Requirements.

I went with SunLux because of the good pricing and the Panasonic black panels; however, SunLux is based in Southern California and has a small presence in Northern California and is not familiar with the requirements for PG&E and cities in the Bay Area. I signed a contract in Dec. 2018 and the panels were not turned until 5 months later in May due to delays and changes by SunLux. There were numerous inspections by the city and PG&E because the inspectors found issues that needed to be corrected and had to reschedule multiple appointments. Overall, the salesman was good but other aspects could have been improved. The installer put in a sub-panel box with extra piping on the outside because the installer didn't have the right material.

Extremely Happy!! I live in Northern CA. I obtained 4 bids from local solar installers and 7 from the EnergySage website. I had done extensive research regarding the ratings for solar panels, inverters, monitoring, etc. SunLux was the first to respond from EnergySage. Their bid was an unbelievably low price for the top of the line Panasonic 320 solar panels, Optimizer inverter and SolarEdge monitoring system. The price was 2/3 ($11K less) than what I had been quoted from 3 of the local companies. When those 3 companies contacted me to see if I wanted to sign a contract with them, they asked why my answer was no. When I told them the price and equipment included, they each said something was wrong and I wasn’t getting what SunLux quoted… it wasn’t possible. SunLux also beat every other company from the EnergySage website. Because the price was so good, I increased the amount of panels I purchased from 25 to 27. I researched SunLux’s reviews and stability and felt comfortable to proceed. They traveled a very long way to install my system; I’m the furthest north they have ever been. The crew was great. All were very hard workers and got the job done. I just went online with my energy company towards the end of May 2019. Each of my June and July 2019 energy bills were only $23, which is mostly for the natural gas for the hot water heater. My heating/air is all electric. I am producing more than I using at this time. June and July of 2018 bills were $253 and $435 respectively, including the natural gas. My winter energy bills are very high also. I can’t wait to see what the net result will be after a year.