Texas Solar Integrated, LLC

We purchased a system 3 months ago. Install: Not Professional The initial sales pitch and install seemed good to go, but it was too good to be true. The crew that installed our panels drilled holes in the roof that should not have been drilled. They filled said holes with caulking and called it good, then lied to me saying they were "fixing some roofing nails." The holes lined up perfectly with the grid they had chalked on the roof. Doesn't take a rocket scientist to figure out they had made a mistake. Own it and I have much more respect, but to lie about it, then not fix it properly is an entirely other level of problem that one should be aware of. I then noticed the same black caulk they used to fill the hole on my roof all around my pool decking, my patios, sidewalks etc. Let me tell you, that stuff does NOT come off! There were also holes, not marks, HOLES in my pool decking where they dropped materials, placed ladders, whatever. The hole they drilled into my Soffit to pull the electrical from my attic down to the electrical panels was left open, not caulked or closed off to keep bugs out, just left wide open. I had to have the Soffit fixed myself as they weren't going to be back for 7-10 days. There was a panel which was completely shattered upon arrival. They told me someone would be back the following week to replace the panel with a new one. It took them 3 weeks to get a new panel to my house. I took pictures of all the damages the install crew caused, submitted them twice to two separate folks and 3 months later I am still getting the run around on having all of the damages fixed. Panel Production: Poor Quality, Poor Value, Not Responsive This is just the start. The panels themselves seemed to work fine (minus one day) for the first 14 days, but then something happened that I could not explain and ever since the system has not been performing. I was producing and average of 110 kWh/d but for some unknown reason, it's producing an ave of 86 kWh/d, dropping down to the mid 50 & 40kWh ranges. So now I am 12 days from making my first solar payment and I am going to have to also make a payment to the utility company because Texas Solar Integrated can't treat those who have already paid for a system with the same level of care and handling they prior to signing on the dotted line. Now I'm not sure what has happened to my system for it to stopped purring like it did for that 16 days, but if I'm already not happy, what will this look like in 1, 2, 5, 15, 20 years. They say these panels have a 30-year warranty. Well that Warranty means shit if the company that installs them and then services them can't uphold their end of the bargain. I have learned the original installation was done incorrectly. The envoy panels were wired incorrectly from the very beginning meaning the construction should not have been signed off on, so this the Loanpal clock should not have started when it did. I have pushed back on Texas Solar Integrated to make this right with Loanpal restarting the clock for a few different reasons so we shall see if they do the right thing. I will update this review to keep the public up to speed with the integrity of this company. Tech Services: Not Responsive It can be 10 days before seeing a tech, and when one does show, he may only be here for 20-30 minutes and he's gone. If the system malfunctions 30 minutes later, which mine has, he doesn't come back, because why? Well because he's scheduled so thin that he can't possibly come back to show me the attention I deserve as a paying customer. I mean, they already got their thousands, right? So, the customer service of this company is horrible. I mean it's really, REALLY, horrible and I would not buy a system from this company if I could go back 3 months. I'm livid and if y'all are looking to spend money on a solar system, take my word for it, steer clear of Texas Solar Integrated. They are spread way too thin and cannot take care of the folks that are their customer base now.

Do not use this company! Avoid at all cost! Even if they give you a free system and install. DO NOT USE THIS COMPANY. Installed December 2018 and turned on January 2019 All went well for almost a year when first installed. Then inverter stop working October 2019. OK fine. Isht happens. But it took them about three weeks and about 6 calls before I received a call back! Bit irritated but problem resolved. Let's jump to March 2023. Half my panels stopped working. Looked all over the house for warranty paperwork. Couldn't find them. Started calling every company that has "Texas Solar" in its name because that much I could remember. Both my wife and I call TEXAS SOLAR first and all we got was "Nope, we didn't do the installation" Take a guess how many companies in Texas have Texas Solar with an attached word to it in its name. Even called the bank that we refinanced home with Solar panel cost into escrow account. They couldn't figure it out. Fortunately for me I got in contact with Jeff Butler with Texas Engineered Solar. He immediately got on the ball and with in minutes was monitoring my solar panels through mySolarEdge. He told me that I should have been notified immediately via email and the company that did installation should have been notified as well through mySolarEdge. Long story short. Jeff came to my house to trouble shoot the system. 15 panels were not working because of a loose wire nut. Why is there wire nuts and not butt connector or sodering on wires that are exposed to the elements? 3 panels are not working because they cut my bathroom vent on the roof down and placed panel directly above it. The ventilation caused some protective film to come off panel and causing damage to it. So it's an instalation issue. They should have never covered my vent. The vent is there for a reason and they can not be blocked off. If you block it, then what's the point of having a vent. Jeff tighten wire nut and by passed broken panel as a safety precaution. This was an F-Up from the installation, Jeff said that manufacturer would not warranty it. He informed me that he can do some digging on his end to find the original installer, and he did so very quickly. So I called to confirm that it was installed by TEXAS SOLAR Integrated. Nice lady answered and confirmed that they did do the installation and emailed me a copy of my warranty. AWSOME! I read the warranty and I have a 10 year installation warranty. AWSOME! Called back to explained what happened and it needs to be repaired. This time it was another lady. Immediately tells me since somebody else touched my system that ALL MY WARRANTIES WERE VOIDED AND WOULD NOT BE HONORED. Jeff tighten a wire nut and found a huge No, No on how that panel was installed from day one. Code violation. It should not have passed inspection. So now I have a $50,000 POS on my roof. Again, fortunately Jeff got all but one panels working. Jeff is also currently and will be for the future life of this poorly installed system be monitoring my system for me. He will be notified by mySolarEdge if something goes wrong again and will reach out to me for appointment for repairs. Texas Solar and Texas Solar Integrated WILL NOT do that for you. After installation they want to wash their hands and forget about their customers. When first installed, installer set my mySolarEdge app for me. Did not set up my notifications, and had to verify daily through app that panels and inverter are working correctly. I have talked to Jeff about a total of three times over the phone and no longer then 10 minutes each time this past week and he's done more for me then this company has since they installed the system. As soon as you Google search Texas Solar Integrated LLC. TEXAS SOLAR is on the very top. OK they pay Google to be there. Scroll down and find Texas Solar Integrated. Now I can't leave a Google reviews for them but found other web pages that bring these Solar companies together and left reviews. As I was doing so I noticed that when I would click on links to Texas Solar Integrated LLC. that it would take me to TEXAS SOLAR web page. The company that my wife and I both called first to see if they were the original installer. Bit confused, so I dig a little more. Come to find out. Texas Solar Integrated LLC. and Texas Solar share the same address. WTF! THEY HAVE THE SAME PHONE NUMBER! The company that my wife and I first called! They are the same company! So here I am with zero warranty from a company, that I called first and they denied intalling system and clearly broke code on installation because Jeff came out to resolved my issue. FML!

They were very professional and very helpful in all ways.

I was on the fence about solar in general but decided to take a meeting with Ben Rodriguez at Texas Solar; He was very engaged and knowledgable about the whole process. He set good expectations in terms of timeline, cost and milestones. I'm getting my solar installed before end of year and couldn't be happier about how the process has played out to date. I would definitely support anyone reaching out to Ben or someone on his team to work through the Solar process.

I was on the fence about solar in general but decided to take a meeting with Ben Rodriguez at Texas Solar; He was very engaged and knowledgable about the whole process. He set good expectations in terms of timeline, cost and milestones. I'm getting my solar installed before end of year and couldn't be happier about how the process has played out to date. I would definitely support anyone reaching out to Ben or someone on his team to work through the Solar process.

Awesome service provided, extremely courteous and knowledgeable staff.