Zenernet

Paid the deposit for the installation in late September and then got abandoned by October. No more communications or anything. All phone numbers are dead and no one is emailing me back. Disputed the charge with my credit card company and of course they respond to them to reverse the charge so that I'm still responsible for it. Of course they can respond to something that actually costs them money but they can't respond to any customer inquiries on exactly what's going on with them.

Well, today I just got my solar system running after 165 days (5.5 months) from signing the contract. It looks like Zenernet went out of business, their phones are dead, no response from email anymore, CEO sent a vague weird email about having company issues...basically a soft way of telling customers they are finished. I seem to be one of the luckier customers as they did finish ~90% of the work. I did have to get an electrician to get the system connected to my main panel. Then I had to call Enphase to have them activate the system. After that it fired up right away and starting pumping power on a cloudy day! So happy now. So I finally have a system that works, but still not all things were done properly. Monitoring doesn't work as they did not install it correctly. Overall I got a good price, good hardware, service was ok till they went belly up, just glad I did not get abandoned halfway through like I heard other people did, I made it just in the nick of time. ADVICE TO ANYONE WORKING WITH THEM STILL --- DO NOT PAY THEM UNTIL YOUR SYSTEM IS FULLY UP AND WORKING AND APPROVED AND MONITORING IS WORKING! DO NOT PAY UNTIL JOB IS 100% COMPLETE!!! Pro's -Good price, best price out of all installers -Good hardware -Install did go smooth mostly, no issues other than listed below -Less than 4hrs to install a 10 panel Enphase micro-inverter system on a 2nd story asphalt shingle roof. No issues on install day, it went smooth, except it wasn't fully complete (not that I knew at the time). Con's - My 25 year installation warranty just went up in smoke if Zenernet really did go out of business. - Never finished the installation, had to get electrician to finish the job, mainly needed to add 3 breakers and rewire some things in the panel. - They did not honor the 60-day installation guarantee. - They did not paint the conduit on side of house per contract, looks ugly. - Had to activate the system myself. Had to call Enphase for ~1hr. - Monitoring does not work properly as they did not install all hardware needed for it to work right.

At the Beginning of my journey everything was well. I had a great experience with everyone. 2 months in and I haven’t been contacted with an update or anything on what’s going on. I’ve tried to contact 3 different project managers and nobody answers. I go on Google and it says they are permanently closed. What does this mean ? I signed all the documents and also the contract. Am I free to choose someone else now ? I need advice. Thanks

I started working with Zenernet in August, signed a contract and gave a $1,000 deposit. Their Sales people are very good at selling, see my review 8/26/22. After getting my deposit I was told the quote was wrong, I need one more panel, they sent me a new quote. I asked for a roof quote, it was almost double the amount I paid to have my roof replaced. About a week after getting my revised quote I was told I will need a re-spot of my electrical main panel $4,500. I said that seemed high and asked if I could have a local Electrician do the work? They said I could. Local $3,800. Then I was told by Zenernet $4,500 was not correct it would be between $6,000-$12,000. 2 weeks later I was told "Good news! we can add a sub panel for $3,000 and no need for re-spot" I understand codes are different depending on location, but any solar company should know this when they quote. I told them I want to cancel and want my deposit back. More than three weeks have gone by and they (Project Mgr & Sales) will not respond to texts, phone calls or emails. NOTHING! Stay away from Zenernet!!

Signed the contract with Zenernet for solar PV only on 6/7/22. Despite two scheduling mishaps on their part where they didn't notify met at all until a fully day after they missed their appointment, they finally installed the system on 8/18/22. Final inspection occurred on 10/14/22. So far, things were rocky, but they got the job done. Everything went downhill after the final inspection occurred. They said that the system was up and running, connected to the electrical grid, but my electrical bill doesn't reflect that. They promised someone would follow up with me to wrap up the entire project and help me access their homeowner portal to see my solar production. After no contact from them, I began contacting them on 10/26/22. Every few days, I would escalate and include more people from their company who had worked on my project--sales, project managers, and installers. Eventually I forwarded my email to 8 staff members who had all previously contacted me and worked with me. No one has responded, even to this day. On 11/7/22, the CEO sends a customer-wide email saying that they're having trouble keeping up with the volume and we should email a generic customer service email, which they promise is being monitored. Of course, after I've emailed that address, no one has responded to this day. No one has any courtesy or respect to even tell me that they're backlogged and when I can expect a response. They've simply ignored all my contact attempts. Even worse is my neighbor who I referred to Zenernet. They stopped contacting him after their house visit and now they're approaching the promised 60-days of installation. Similar to me, my neighbors have received no word from Zenernet. Zenernet took their payment and now is failing to even contact the customer to plan the next step.

Ravi was super helpful and I wouldn't recommend anyone other than him at Zenernet! He took care of me in a timely manner and has been very responsive. Thank you so much for being a great consultant and providing me with multiple options!