Forme Solar

The beginning of my experience with Forme Solar was encouraging. Their team walked me through the process, provided layout options and quotes, and answered questions to a reasonable level. However, once they got my money, help was nowhere to be found. My permission to operate was approved over a month ago and my system is still not fully up and running. I called last Thursday after an error prompt that arose on my app had told me to call them. I spoke with Candy, who said I was lucky to have someone in my area the following day and that they’d send someone out that day. She didn’t have a timeframe, so I asked them to please provide a courtesy call with an ETA since the arrival window was in the middle of my workday, to which she agreed. The technician arrived without the requested courtesy call, and I walked away from a meeting to answer the door. The technician came by for 20 minutes and told me he had flipped a switch that he had forgotten, and everything was now fine. As I walked the technician out, I noticed that he parked in the next-door neighbor’s DRIVEWAY and walked over. I’ve never seen this in my life. That neighbor has young children, and if they had an emergency, they would have no way of getting out. This behavior is dangerous, inconsiderate, and unprofessional. I rechecked the app after the technician had left to see that not only did a problem persist, but now my system is showing ZERO production. This reading concerned me because if I am not producing output, the downtime is COSTING ME MONEY. Forme is costing me money while they go through the motions of pretending to care while my system should have been up and running in full five weeks prior. I called and spoke with Candy on Friday, and she said they’d call me back later that day once they reconnected with a technician. No call back on Friday, Saturday, or Sunday. I then call on Monday and reexplain my issue. They tell me the soonest they can come by is Thursday. I tell them that is unacceptable, as they are costing me money while the system is not producing, and it had already been a week since I had first alerted them. Candy offered to send someone between 7a-730a Wednesday, so I took the day off of work to settle this in full. Well, the technician that was supposed to come that morning never came. Am I surprised? Yes, somehow I am. I am astounded by the difference in experience between myself and others on this and other sites. I cannot believe that their experience was so much better than mine. Regretfully, this leads me to question the integrity of their reviews and the quality of their work. I am also surprised that a company in this industry with tremendous competition would exist for very long with such a lack of pride in their work and poor treatment of their customers. I am wasting days off of work and should be spending my time caring for my newborn. As I spend another day dealing with Forme Solar, I genuinely wish I had spent more money with a more professional company to get a better customer experience. There are dozens of solar providers out there and I had thought I had gotten the best value. The equipment is adequate, and I pray the work itself is of quality, but I can guarantee that the experience of how they care for and appreciate their customers is far from adequate. There are several other documented instances of lack of response or follow-through by Forme Solar, but I will save the detailed report for the BBB. Date of Writing- 4/6/22

I had a great experience working with Forme! When I was starting my solar search journey, I got a recommendation for them from a friend. With their name in mind, I checked EnergySage for quotes and sure enough Forme’s name came up. Out of all the installers, Forme had the best prices for the initially quoted system (and reviews!). I’d done my research ahead of time and I knew what I wanted so I reached out to Bobby via EnergySage and had him tailor my quote to the exact system I wanted. He was very easy to work with, clear in his explanations and provided timely responses to all my questions/requests. After I signed the contract, the site assessment was scheduled for the next day (thanks Bryan!) and design and permits submitted within a week. Zel was my project manager and kept me updated throughout the permitting process and managed my expectations as to the timeline. Once permits were approved, Zel reached out to schedule the installation and Forme came out to install within a few business days. Donne and his team arrived promptly on the day of the installation (installation took roughly 5-6 hours) and left a clean site after they were done. The city inspection was scheduled a week after installation and I received permission to operate from SCE 2 business days after that. The signing of the contract and payments were all handled online via Terry and it was very straightforward/efficient. If you’re looking for a professional, reliable, efficient team - go with Forme!

I liked working with Forme Solar. From start to finish, everything went smoothly. They took care of all the documentation, permits, etc. The installation was clean and with the right design. As a recommendation, I would suggest that they call the customer at the end of the installation to collect feedback and answer questions.

Top notch service and attention to detail. Best of all in comparison with several other vendors Forme has the best pricing. Do your research and make sure you compare apples to apples when reviewing quotes. Same panels, same size, same or better warranty. I really appreciated how easy it was to communicate with Forme. On day of install their team followed Covid Protocols and wore masks. They were also respectful of my home and made sure to clean up and debris after they were done. All the paper with our utility company and the permits with the city were all completed by Forme. They also made sure to be available for any in person inspections. Overall had a great experience and would highly recommend Forme to anyone looking to do a solar system project.

Super helpful company. I needed help getting a new homebuyer's solar system checked on. Gave them a call and they were able to help get the old system the homeowner originally didn't want up and running. Three years later and my own system is still going strong! Had an issue with my system and they were able to repair it and get it running. Great service. Call them for solar repair! They can fix anything.

Do your research, get youre quotes, read the reviews, I know you will do as I did, and get your solar from Forme Solar. After months of research, reading reviews, comparing quotes, I ended up with Forme. They are not a door to door sales force, and the information on their website spoke volumes as to their service, transparency, and professionalism. I am very happy with my new solar panels and enphase microinverters. The enphase app for tracking the system is easy to use, gives insight into each panel and how things are going. I was not pressured into a sale, was not contacted relentlessly even after I told other companies I went with Forme. My solar was installed last month, and I still have solar companies continuing to call. Super aggro! Don't bother me! Forme had a background in solar repair. The solar companies knocking on my door and calling me are only a few years in business and only did installs. I would rather trust a company that could also do repair in case anything went wrong. Nick is the sales person I dealt with. His knowledge of the industry, the product, the technology sold me on getting solar from Forme. Nick was available for any questions, and concerns thru the entire process. I could not have asked for a smoother transaction, and better service. All in all, I am completely satisfied with the whole process, the product, the service, everything. I 100% recommend you get your solar here!